Privacy policy

1. Information we process

When connecting a recorder, the app processes device names, identifiers, models, firmware information, hotspot names, and connection status to discover, connect, identify, and manage devices. Saved devices and app preferences are stored locally on your phone. The current implementation does not persist Wi-Fi passwords.

When previewing, downloading, or managing media, the app processes the photos, videos, and audio you select, along with filenames, paths, sizes, and timestamps. Downloaded media, thumbnails, and transcripts may be stored in the app directory or local database for later viewing.

When you submit feedback in the app, your selected category, description, optional contact information, and attached images are sent to the Recvio feedback service. Device-adaptation requests also include the device details you submit and a request identifier. When you contact support by email, we receive your email address, message, and attachments. Include only information needed to investigate the issue. Remove unrelated personal information, device credentials, and sensitive recordings before sending.

2. Permissions and their uses

Wi-Fi, nearby-device, Bluetooth, and local-network permissions support device discovery, connection, device information, and media transfer. Some systems also require location permission to read hotspot names. The current implementation uses this to identify device hotspots, not to build a location history.

You may revoke permissions in system settings. Refusing or revoking a permission may affect discovery, connection, or preview, but does not affect viewing downloaded files unrelated to that permission. Actual permission requests depend on the platform.

3. Online analysis and external services

Transcription uses online services. When you run this feature, the app sends selected audio and necessary request parameters to the Recvio speech service operated by Hangzhou Ruikeshi Technology Co., Ltd., then receives a transcript. Ensure you have permission to provide the audio to the service provider. Audio may contain sensitive personal information such as voices.

Recognition runs on our service using a locally loaded speech model. The current transcription implementation does not forward audio to an external speech-recognition API. It processes audio chunks in memory and does not save audio files through the transcription module. This describes transcription only; separately uploaded recordings and feedback attachments follow their respective processing flows.

Our transcription service runs on Alibaba Cloud in Hangzhou, mainland China. Audio and transcript content are processed in session memory and are not written to the transcription database or saved as files. Session identifiers, segment timing, model identifiers, status, and progress are held in memory to process requests and return results. Session data is discarded when recognition completes, is canceled, fails, or expires after inactivity. This transcription flow does not transfer audio or transcript content outside mainland China. Results received by the app may be saved locally on your phone.

System sharing gives your selected files to the app or recipient you choose. Their subsequent processing follows their rules. The app uses components for playback, thumbnails, and local databases.

4. Retention and deletion

Local device records, preferences, media, and transcripts generally remain until you delete the content or clear app data. Clearing cache removes gallery thumbnails only. It does not delete downloaded photos, videos, or audio, and is not equivalent to deleting transcripts.

You may delete content through device or media management, or clear app data in system settings. Uninstalling usually removes private app data; shared or exported copies and system backups may remain. The transcription service does not retain audio or transcript content after the session ends. If a final response is lost, the completed result cannot be retrieved from the service; you may need to transcribe the local recording again. This no-retention rule applies to transcription content, not to feedback you submit or correspondence you send us. Contact support@recvio.com for requests concerning that information. Deletion of copies received by other apps or recipients follows their applicable rules.

5. Your choices and rights

As provided by applicable law, you may request information about, access to, copies of, correction of, or deletion of your personal information; withdraw consent or restrict processing; and request explanations of processing rules. Contact support@recvio.com to submit a request. Necessary identity checks will be performed and requests handled according to law. The current version has no account registration or account deletion flow.

6. Protection and minors

Protect access to your phone and recorder, and avoid transferring sensitive media over untrusted networks. Some device protocols transmit unencrypted data over the local network. Choose trusted networks for your circumstances and back up important originals.

This product is intended for users authorized to operate their devices. Processing personal information of children under fourteen requires guardian consent and special safeguards where required by law. Guardians may request handling of related information through a valid contact channel.

7. Updates and contact

Material changes to features, data uses, or providers will be reflected in this policy, with notices and renewed authorization where required. For questions about this policy or personal-information requests, contact support@recvio.com at the address above.